Translated from Franšais
Very poor quality products, shameful after-sales service
I bought an airstream bou e and it's a shame. At the fourth use, internal tearing of the partitions which causes swelling on one of the sides. This product is of very poor quality, low-end, Chinese manufacturing at a clear discount, despite a high purchase price, the brand pays for itself. It is taken care of by the after-sales service, but their commercial policy is incredible and outrageous. In the middle of the holidays, when this is the only time the mud is used, the after-sales service asks for proof of the destruction of the internal bladder before proceeding to send the new one. So, basically, no more use possible until the news is received and a faulty bladder is destroyed but can be used as a backup or recycled. At a time when the planet's resources are precious, this brand is a SHAME. Bad quality, outrageous policy A FUIR A FUIR.